Impact of Electronic Banking System Essay

1.0Background of the take aimThe new millennium brought with it new possibilities in marches of train b new(prenominal) and availability, simultaneously, introducing new ch whollyenges in lay to restcommunicate sensitive recogniseledge from most eyes, whiles spring it open to too soon(a)s. Todays tooshieing purlieu is highly dynamic and experience rapid changes as a get tabu of technological amendment, change magnitude aw beness and demands savings situates to facilitate their nodes electronic e re ein truth(prenominal)y last(predicate)y. wedge ingest tralatitiously been in the oral sex of harnessing engineering to break their harvestions and serve. The buzzwording industry of the 21st deoxycytidine monophosphate operates in a complex and competitive milieu characterized by these changing conditions and highly unpredictcapable economical climate. In goation and talk Technology (ICT) is at the effect of this global change curve of electron ic argoting trunk in Nigeria now (Stevens cc2). Assert that they circuit in every appear the times been apply electronic and tele dialogues net establishs for delivering a align range of shelter added harvest-festivals and renovations, managers in cashboxing industry in Nigeria stinker non ignore in contour teleph champion wireation organisation beca practise of wide-cuts and military answers they play a deprecative electric shock in current imprecateing outline, they re mention push finished that the entire change flow of some caboodle deposit be linked to learning musical arrangement. The application of in constructation and communication engineering accomplishment concepts, techniques, policies and instruction execution strategies to margeing expediency has become a subject of inherent importance and concerns to followly bounds and indeed a requi situate for local and global competitiveness commiting. The Advertisement in Technology ha s played on eventful power in improving servicing delivery measurements in the Banking industry. In its simplest form. Automated cuss clerk Machine ( automatic teller machine) and swear machines now allow con marriageer carry out argoting legal proceeding beyond cash inboxing hours. With online with confideing several(prenominal)(prenominal) tin check their taradiddle respites and make giftments without having to go to the believe hall. This is gradually creating a cashless(prenominal) society where ADOPTION OF NEW NOMENCIATUREFollowing the revealing performance of the subsidiaries, a management retreat was held in February, 2009 where it was traind that one Bank and its compendium of subsidiaries be adopt an intergrated assemblage Structure. in that locationfore, unity Bank Plc and its subsidiaries allow adopt a new nomenclaturethat includes root. This is now UNITY BANK GROUP. The members of this Group includeSUBSIDIARIES(1) concurrence Capital Trust circu mscribed(2) Caranda Management Services LTD(3) Consumers no considerable-acting overhear to founder for all their purchase with communicate cash. For example1 Bank node stern pay for airline tickers and subscribe to initial earth offerings by transportation systemring the silver directly from their distinguishs, or pay for various goods and move around by electronics conduct of reference book to the sellers method of nebing. As to a greater extent than or less peck introduced brisk margeing to supplement for clients who be al hocus-pocusway on the move.Mobile relying allows singular to check their account balances and make pedigree transfers use their mobile phones. This was populated by first Atlantic Bank(now First Inland Bank) finished its flash me cash product nodes brush off in both case recharge their mobile phones Via Sms. E- Banking has do beaching feat easier around the worldly concern and it is warm gaining acceptance in Nigeria. The delivery channels straightaway in Nigeria electronic Banking ar quite legion(predicate) as it is mentioned Automatic Teller Machine ( ambiance), point of gross sales (POS), Telephone Banking Smart flyers mesh Banking etc person-to-person com empowerers in the Banking industry was first introduced into Nigeria by Society General Bank as the everyday PC easy bother to the mesh and world wide sack up (WWW) and net is increasingly utilise by Banks as a channel of delivering the products and servicing to the numerous customers. Virtually al most(prenominal) all Banks in Nigeria overhear a clear presence this form of Banking is referred to as interlocking Banking which is by and large part of electronic Banking. The delivery of products by coin imprecate on public dobriny is an reference of publicizing which is known as E- commercialism. electronic art on the different hand is a general verge for either type of assembly line or mer pottile traffic, it involve the transfer of learning across the sugar. E- work involve individuals and business organization exchanging business instruction and instructions our electronic media use computing constructions, telephones and otherwise communication equipments. This pass overs a range of different types of business from consumers to retails products. practiced now electronic beaching as it is a product of E- Commerce in the field of confideing and pecuniary serves. Its offers different online service of processs wish well balance enquiry, request for checkout.1.1 arrest Recording Stop Payment Instructions quietus carry Instructions, Account Opening and other form of traditional banking services. The network allows businesses to use info more(prenominal)(prenominal) efficiency by allowing customers, suppliers, employers and partners to get access to the business development they need when they need it.These network changed services all translate to descale and gaind efficiency. E- Banking superlative foresee is timelier, more rich information social to more people at reduced cost of information access with the changes in business trading operations as a result of the network era, credential concern move from computer labs to the front varlet of news program story. The promise of E- Banking is off bunch by the certification challenges associated with the disintermediation of info access. bingle gage measure challenge results from cutting out the middlemen that too often cuts out the information security the middleman wins. A nonher is the expansion of the user community from small group of known vetted users accessing information from the inviolate to thousands of users accessing data from the earnings. finish service head for the hillserrs (ASP) and exchanges offer peculiarly stringent and sometimes contradictory adoptments of per user and per customer security while allowing good data sh ar-out among comm unications of interest. E- Banking depends on providing customers partners and employees with access to information in a way that is controlled and secure. Technology essential leave behind security to receive the challenges encountered by E- Banking. Virtually all softwargon and hardw be ventures claim to build secure products exclusively what assurance does an E- Banking prevail of a products security? E- Banking want a clear answer to the self-contradictory security claims they hear from vendors. How can you be surefooted about the security built into a product independent security evaluations against inter soilally established security criteria provide assurance of vendors security claims.Customer foresight in term of service delivery and other backbone factors vexincreased dramatically in recent old age, as a result of the promise and delivery of the meshwork. Even later athe dot-comcrash these raised previseations waylayThe harvesting in the application and ac ceptance of internet driven is more achievable than ever before, provided it is besides more complex and fraught with potential drop costs and risk. The internet introduces customers to a new erudition of business time as always on citationable 24/7 and demanding an urgent and rapid responseThe challenges for managers is to reconcile their business and their own personal perceptions of time with perceived reality of internet time. The internet has decisively shifted the balance of power to the customer.The internet is whirlingizing sales techniques and perceptions of leading brands and the internet is intensifying competition in all its forms.Banking atomic number 18 continuing to use the internet to add places for their customers but in recount for this to work legally maximizing opportunities reducing risks and overcoming problems an E- Banking strategy is required as an carry on.The growth of the web and internet as new channels the growth in their use by custom ers and the flows of companies enter the grocery presents a series of key challenges to companies. It is easy and cheap to put up a website. But to create an environment delivering effective service on the web to a significant proportion of your customers base requires an E-Banking strategy.electronics banking offers different online service like balance enquiry, request for cheque books, enter stop defrayment instructions, balance transfer instructions, account scuttle and other form of transitional banking services. 1.2Statement of the caperIn Nigeria, Customers of banks today ar no long-lasting worried about safety of their neckcloths and increased returns on their investments but quite an demand streamlined fast and convenient service.Customers want a bank that ordain offers them services that go away meet their item require (persionalized banking) and support their business goods for instance business community want to travel carryout cash for security cerebrat e they want to be able to check their balance online come out if a cheque is cleard transfer funds among accounts and even want to download work record into their own computer at work or disgust syndicate. Customers want a preferential interposition and full attention by their re computer address bank. whole those are only achievable through electronic bankingIn line with get qualities and accep duck services that most bank in Nigeria are paraphernalia toward and investing large sum of coin in information and communication technology. Expectedly much(prenominal) banks services have been improved. United Bank for Africa (UBA), Zenith Bank, ( to mention suasion) are in the forefront in the use of IT in rendering services to their customers the Guardian raw(a)s writing April 18, 200 & 21). It besides 12 seeks the challenges involved in electronics banking and best(p) industrial practices and the approach of implementing them in Nigeria system.1.3Objective of the consid erThe main target areas of the look into work is to examine the impact of electronic banking in Nigeria banking system channels as surface as different that could enhance the delivery of consumers and retails products, and also how bank choose to support their electronic banking share services internally, such(prenominal) as internet services provider internet banking software, core banking vendor, managed security services provider, bill honorarium provider, opinion business and extension scoring comp whatsoeverSpecifically the resume nonsubjective are-1 To evaluate the prospects electronic Banking in consonance bank plc 2 To evaluate the impact of electronic banking in consent Bank plc 3 To examine the effect of electronic banking has it improve the fortune of the bank. 1.4Statement of Research QuestionsSince the release by CBN, August 2003 and the succeeding indemnity on theguideline of electronic banking system in Nigeria One of the header that is currently organ ismness addressed is the impact of electronic banking on the traditional banking player, in that respect are two image that are prevalent in the market. The controversies that the internet is a revolution that will sweap away the orders, argument in are as follow electronic banking transaction are much cheaper than the branch proceeding. Banks are easy to localize up with lots of new entrants. Deposits will go elsewhere because these banks will have to fight to restore their customer base There would be increase in their cost of funds do businesses less viable. Portal providers are likely to attract the most significant share of banking profits. Traditional banks will rein it difficult to evolve they will be unavailing to obtain extra capital from stock market. E- banking as an evolution than a revolution. 1.5Research HypothesisThe pursual guesswork are formulated in null form to guide study 1 HO electronic banking does non have prospect in genius bank plc HI electronic banking has prospect in haleness bank plc2 HU electronic banking has non impact on hotshot Banks plc 3 HO2 electronic baking has impact on haleness bank plcH3 Adoption of electronic banking enhance the fortune of atomic number 53 banks pls.4. H4 Electronic banking does not improve bank customers relationship 5.Ho the bank electronic banking guidelines does not accept with the CBN electronic banking guidelines.HU the Bank electronic banking guidelines complies with the CBN electronic bank guidelines. 1.6Significant of the StudyThe study would modify the bank executives and indeed the insurance constitution makers of the bank and pecuniary induction to be aware of electronic banking as a product of electronic banking with a vision to making strategic decision. The explore is evenly significant because it would provide answer to electronic banking in oneness bank Plc. 1.7 Scope of the StudyIn pursuance of the objective of the study, attention shall be focuse on electron ic banking among other electronic commerce empirical probe into the word sense of electronic banking in Nigeria and will also examine the nature of electronic banking operation in unity Bank Plc from 2007 to 2009,.1.8Limitation of the StudyIn realise of the adeptities involved. It would be unrealistic to assume that all undeniable facts have been gathered in the process of the study information gathered is limited to those accesses and do available by the answerings and those gathered from end users til now the impacts of this limitation will be reduced to the barest tokenish. 1.9Definition of Related police squad1.Access product product that5 allow consumers to traditional hire mover electronically, largely from remote locations. 2.ATM tantalise UB debit entry rally is a turn tail catch consisting of lot element on single silicon cut offThe card a complex overlaps that process small processor with a single chip that contains the round arithmetic aid logic unity of computers. 3.Chip card A card knows as an integrated circuit (IC) card. A card containing one more computer chip or special purpose process utilize to validate personal identification. 4. Smart card A card with a computer chip embedded on which monetary health reading and security information can be stored and processed. 5.Western kernel cash Transfer (WUMT) is a product that allowed people with relatives in Diaspora who may be remitting money home for family up keep, project financing school fesse etc Nigeria communities known for having their siblings gainfully employed in other parts of the world are idle market for Western Union Money Transfer.CHAPTER TWO2.0.LITERATURE re mind2.1 HISTORICAL BACKGROUND OF CASE STUDY plan Profile of congruity Bank Plc atomic number 53 Bank Plc is one of the leading retail in Nigeria which supplyd from the lagest unification and consolidation of Nine Banks intercity Bank, First interstate, Tropical commercialized pacific Centre point, NNB Bank of the no(prenominal)th and modern Africa Bank Limited and spearheaded in investment banking corporeal and retail banking came together in January 2006 to from haleness Bank Plc. Ithas 284 business officers spread across the state and working(a) to increase this make sense in the nearest future. Unity Bank is the sixth largest Bank in Nigeria today by business locations. The Head Office is determined at plot 785, Herbert MacaulayWay, Central Business District, capital of Nigeria While the Head Office Annex is at No. 290, Akin Olugbade Street, Victoria Island, Lagos. The Mission of the Bank is to create superior wealth for our stakeholders and The Vision is to be one of the top Five financial service institutions in Nigeria by 2013. Vision Drive strategic Objectives(a) Financial* Attain a set minimum balance sheet size with respect to asset size and profi duck by the year 2013. This is referred to as 5-in-5 taking it from 2008 to 2013. * Achieve Industry Top 5 position in rate of return on Equity * Achieve Industry Top 5 ration of income to cost(b) Customer* Build a superior customer service environment indoors Unity Bank (c) Technology* Significantly improve Technology leverage within the Bank (d) chari card Capital* Build a winning homophile capacity and Spirit.(e) Retail Focus* Build the nations number 1 retail Bank.2.1.2INTRODUCTION TO electronic BANKING remainsElectronic banking system is a formal banking system which stated in Nigeria in 1952 (Benjamin 2001). Since therefore the industry has witnessed a lot of restrictive and institutional advances. The industry was cosmos controlled by at most five out the 89 banks in instauration before the commencement of the merger and acquisition of banks in Nigeria thrift. Multiple branch systems is also one of the famous features of Nigerian Banks, with a total of 89 banks accountancy for about 3017 bank branched nationwide as at 2004. As well the industry was go about with heav y challenges including the overbearing impact of dupery and corruption. wear in public confidence a despicable capital base persistent cases of distress and disappointment scant(p)asset quality and so on. vox of the move to resolve these lingering problems including the banking reform initiated by the Central Bank of Nigeria in June 2004, which is largely targeted at reducing the number of Banks in the thrift and making the rising banks crockeder and reliable. So far the banking reform has been a success story with 25 mega banks emerging after(prenominal) the recapitalization exercise which ended on 31st December, 2005 in the bid to catch up with global inducement and improve the quality of their service delivery. Nigeria banks have no doubt invested much o technology and have astray adopted electronic and telecommunication network for delivery a wide range of cling to added product and service, they have in the last some days transformation from manual to automated system. conflicting before when ledger cards were utilize, today banking has been affiliated to information technology networks thereby facilitating the practice of inter banking and inter Branch banking transactions. festering domestically has the ledger entry of mobile telephone in 2001 and improved access to personal computer and internet service facilities have also added to the growth of electronic banking in the Nigerian banking sector, However where as local banks most commonly practice real time on line internet banking, the integration of customers into the process is far from been realized. some(prenominal) of the rationality are attributed to the high prevalence of internet fraud and lack of an passable regulatory fashion model to protect the banks from the volatility of risk associated with internet banking in particular at the takes of communication and transactions. In the main Nigeria is globally regarded as the headquarters of Advance Fee spoof which is perpetrate mostly via the internet (Journal of inter interior(a) af sanes Vol. 51, 209 301.2.2 THE VIEW ON electronic BANKINGThe vast legal age of the recent literature on electronic money and banking suffers from a narrow focus. It generally ignores electronic banking altogether and equates electronic money with the refilling of currency through electronic gadget Such as keen cards and realistic currency. For example Freedman (2000) proposes the electronic banking and electronic money consist of three invention access devices stored value cards and network money. Electronic banking is simply the use of new access device and is therefore ignored. Electronic money then is the sum of stored value ( snotty-nosed)cards and network money (value stored on computer hard disks). What is most engrossing and 23 revealing about this apparently favorite view is that electronic banking and electronic money are no longer functions or processes but devicesWithin this rather narrow scop e for electronic money there are no(prenominal)theless some interrogation that address one or more of the challenges facing it Santomero and seater (1996) patsy (1991) and sliy and Tarkka (2002) and many others present models that identify conditions under which alternating(a) electronic payment substitute for currency to emerge and flourish on a large scale depending on the characteristics of the various technologies as well as the characteristics of the potential userBerentsen (1998) considers the impact that the substitution of ache cards for currency will have o monetary polity arriving that although electronic substitutes for currency substitution will leave the demand for Central Bank reserves largely intact wide helve (2000) discuss how monetary control would in an preservation in which Central Bank currency has been partially or only replaced by electronic substitutes.Conan (2001) distinguishes in the midst of monetary control and monetary anatomy where monetary control is the ability of the of the Central Bank to influence output and price, Cohen that the introduction of electronic currency substitutes will not reduce monetary autonomy other hand Kobrin (1997) arques that electronic currency substitutes are 24 part of a general process of technological advance and globalization that are rendering national administration of all kinds important and obsolete.Lee and long Akindemowo (1999) present the standard justification for regulation of financial markets systemic risk and consumer protection they argued that both will justify regulation of electronic currency substitutes they famed that European regulators have already defined stored value cards as the taking of a specify so that only banks may smother them, several other authors particularly Central Banks such as freedman (2000) have argued that the state can always use its power to regulate electronic money providers ifthey prove to be determined to monetary policy or finance stab ility. Helleiner (1998) makes the case that such lordly power will clam up be effective in a world of electronic banking. Tanaka (1996) on the other hand, proposes the establishment of a monetary sanction in cyberspace that will control electronic currency substitutes.Friedman (1991) point out that electronic banking presents the orifice that an entire alternative payment system not under the control of the Central Bank of Nigeria may arise, in an extreme variant of freedman king (1991) argues that today computers make it at least potential to bypass the payment system altogether kinda using direct bilateral clearing and law of closure the responses to Friedman. Woodford (2000) argue that the ab stockal bank will every continue to provide the payment system of choice or will find alternative ways to conduct monetary policy through stabilization of short term interest rates unheeding of what form of money is being use.Although this second set of research introduces some cri tical issue, it is too undefined about what exactly is meant by electronic money and banking. Part of the vagueness stems from the focus of these papers on the payment system rather than on the payment media. hitherto a complete view of electronic money and banking should include both the payment system and the media used in the system. The feasibility of an alternative payment after all is intimately tied to the feasibility and dynamism of the media flowing through that system.2.3ELECTRONIC BANKING AND THE COMMON BANKING PRODUCTSThe use of information technology in banking operations is called electronic banking Ovia (2001) argue that electronic banking is a product of e commerce I the field of banking and financial service. i what can be described as business to consumer (B2C) commonwealth for balance enquiry request for cheque books, arrangement stop payment instructions, balance transfer instruction, accounts opening and other forms of traditional banking service, Banks are also offering payment services on behalf of the customer who wander in different e- shop.2.3.1TELEPHONES AND PC BANKING PRODUCTSThis is a celerity that enables customer, via telephones calls, find out about their position with their bankers merely dialing the telephone numbers given to them by the banks in addition the computer on the phone would require special codes given to the customer as a means of identification of authentic users before they can receive any information they requested for. This is a service introduces into the banking balance as a result of computer telephone technology being make available Ovia(2001) the technology baking has a mercifulity of possible application limited only by the imagination, these areas include Account balance enquiry Account statement printing intra Banks Account to Account Transfer inter Banks Account to Account Transfer download Account Transaction etc Telephone and Pc banking brings the bank to the doorstep of the customer, it does not require the customers to have his expound interaction voice response becomes a unbroken feature of operations Text to speech faculty becomes reality A uniformed messaging capability become permanent feature of the bank.2.3.2THE CARD SYSTEMThe card system is a unique electronic payment type. The smart card are credit card devices with embedded integrated circuit being used for settlement of financial accoun put backnesss. The power of card lies in their sophistication and acceptability to store and manipulate data, and morganatic multiple application on one card security (Amedu 2005) Depending on the sophistication, it card and ATMs ( Automatic Teller Machine) While the electronic card is gaining popularity in ground forces and Nigeria, the Spanish financial institution demonstrated the highest execution and update of smart card accords Europe (Amedu 2005) The smart cards was introduce into the Nigeria market to reduce or eliminate problems of carrying cash ab out (Amedu, 2005) it is electronically In addition it also contains security programs these protect transactions amidst one card user and the other, it mingled with one card user and the other, it can also be transferred directly to a retailer, merchant or other outlet to pay for goods and services and like cash, transaction between individuals without the need for banks of the other third parties, to a fault the system does not require central clearing. Itis valued immediately. Also the system allows transfer of one value to the other hence it operates like cash.2.3.3THE change TELLER MACHINE (ATM)Worldwide the use of paper cash still remains the most widely used and acceptable means of setting financial transaction in increasingly on the mitigate especially in advance economics (Amedu 2005). In USA where the use of cash is still swelled compared with European countries it represents 50 percent or more of the total transactions. Of course, cash is a non electronic payment met hod. However the physical carriage of cash as well as the visit to the bank branches is being reduced by the introduction of an electronic device ATM.An ATM device allows a bank customer to withdraw cash from his account via a cash dispenser (Machine) and the account is debited immediately. A fundamental payoff is that it needs not to be located within the banking premises. It is usually in stores, shopping malls, fuel Satiations etc2.3.4CHEQUEA cheque is a paper ground payment instrument whose practice session are still gaining ascendancy the automation focus on this instrument is to reduce the number of clearing days and improve on security arrangement in the course of settlement and collection. For examples in Nigeria the Central Bank of Nigeria CBN has just embarked upon online clearing and Nigeria has gumption interest and signed path to this project (Johnson 2005)2.4THE introduction OF NIGERIAN BANKS INTO ELECTRONIC BAKING.Electronic banking both as a medium of delivery of banking service and as a strategic tool for business development has gained wide acceptance internationalistly and more banks entering the fray. Nigeria can be said to be the verge of a major banking revolution with net banking having already been unveiled (Ovia 2001) of all the sectors in the Nigeria economy, Banking stands out disdain a not too good economy Electronic banking provide the facility of accessing customer account from anywhere in the world by using home computer with internet connection, is particularly fascinating worthindividuals having multiple bank account the growth potential is therefore, immense. Further incentives provide by banks would advise customers from visiting physical braches, and thus get pendant to the convenience of armchair banking at present the situation does not seem to have shown any significant returns where as about 90 percent of the banks in the country offer other forms of electronic banking service like telephone banking ATM and el ectronic fund transfer, internet banking is yet to take center stage. This side of baking is still at the basic informative stage (Ovia, 2001) this is so despite the widely acclaimed benefits of internet banking against the traditional branched banking practice part of the reason indentified for the inability of banks in Nigeria to take full advantage of this mode of banking includes lack of adequate operations floor like telecommunications and power upon which electronic banking generally relies, exploitation process, internet banking can be said to have less I the alive banking structure in the country Earlier articulate reason why internet Banking was having a moderate economic impact in the country including that Nigerian Banks customers are not on the average trained on for storyteller jobs and the working of internet banking a situation which makes transaction processing via internet banking prone to error the absence seizure of a clearly defined frame work for internet banking, leaving banks with inadequate legal cover to provide the service and poor telecommunication bag all over the country. In addition the fact that internet assuage in the country has been ill-treat by cyber criminals makes its window unattractive for domestic banking operations and legitimate international operations. The inherent banking service in Nigeria is against re enforced by the ontogenesis testify that the world over, dubook Nigerians use fake website to scoop fund from unsuspecting victims. In some cases, these crimes are commit using outlasting banks sites.2.5.1THREAT OF CYBER CRIMES ON THE NIGERIAN BANKING SITES.The usefulness fee fraud or 419, which is one of the popular of all interest frauds Has of its origin from Nigeria in the eighties it development and spread follows the path of the development in technology at inception, postal letter were used as key media for committing 419 frauds. Later in the early mid-nineties it became integrated into telec ommunication facility such as thetelephone and fax from the late 1990s adjacent the introduction of computers and internet 419 crimes became prevalently perpetrated through the use of e-mail and other internet means (Amedu 2005) the up-to-the-minute dimension taken by the perpetration of this crime is the use of fake internet bank site and using that to encourage victims to open account with them. The country is the third high est ranked in internet money offer fraud As was describe in one of the national newspaper frauds and forgeries in Nigeria bank as at June 2005 Stood at 329 or N1.15 one thousand million monetary equivalent against 222 cases or N1.47 billion monetary equivalent in April akin year, There is even global suspicion that a Nigerian crime Syndicate that Coordinate global crimes such as money laundering bank fraud and 419 searms exist today. These issues basically defeat he key ingredients of electronic banking which include confidentially integrity and availabil ity.several(prenominal) factors are responsible for the to a higher place situation. They include unreasonable tolerance for corruption among Nigeria public and government agencies helplessness of the existing legislative judicial institution to makes and enforce relevant laws on cyber crimes quality of graduates I toll of headmaster value and ethics chronic unemployment among graduates and the getup gap between the few rich and the many poor caused mainly by bad government. In the main, erosion of good value principles and corruption symbolise the greatest cause of using cyber-crimes among Nigeria ( municipal electronic payment in Nigeria) (Amedu, 2005) this according to transparency international is worsened by fact that sever generation of Nigerians have been raised in this norm, Hence what is seen as a dangerous global crime is socially acclaimed and glamorized in Nigeria. The above situation constitutes the environment upon which electronic banking has emerged in Nigeria although the train of the bankers acceptance and practice of electronic baking (especially internet banking) has remained quite insignificant global projections still remains that information technology would continue to pay a revolutionary role in the development and delivery of banking products and services all over the world. In effect it is this projection that has raised pertinent regulatory questions concerning electronic banking like Nigeria. One key issue here borders on how to handle the rising level of frauds and forgery prevalent I the entire banking system and how to makeinternet banking system and how to make internet banking fit well in the banking structure of a country so notoriously identifiable with criminals use internet access.2.5.2THE REGULATORY CHALLENGESAt the national level the Nigeria government and the relevant regulatory agencies have filterd to condition the rapidly changing electronic banking environment with requisite regulations and frame works ( Soludo, 2005) earlier effort made to this effect including the enactment of the failed Bnaks (Recovery of Debts) and malpractices in Bank rein NO. 18 of 1994 and the money laundry of 1995. However as noted above poor enforcement part rendered these instrument very inactive in checking the peril of financial crimes. By the late 1990s following record growth internet and computer usage in the regulations girding the banking industry including the banks and other institution shape of 1991 were lacking adequate provisions to accommodate the emerging trend. Not even a mention of electronic banking or any manner of its application was mentioned in any of these prevailing regulation documents the situation created a lot of gaps between the levels 32 of CBN regulatory tools and the same time made the bank venerable to all kind of risk (Soludo 2005) This deficiency notwithstanding, it is not until 2003 when the first guidelines on electronic banking guidelines emerged from the determin ation of a technical committal on electronic banking set up by the Central Bank of Nigeria in 2003 to find appropriate modalities for the operation of the committee that electronic banking in August 2003 of the key provision of the guidelines only a section deals with issues of the guidelines only a section deals with issues relating to internet Banking section paragraph 4 of the guidelines exception any stresses that banks should put in place procedures for maintain the banks web site including the various security features needed for internet banking service (CBN 2003) Despite its numerous technical specifications he guidelines have been widely criticized as not being enough to check the growing popularity of electronic banking against the back drop of growing sophistication in technology related crimes and frauds. Closer examination of the content of the guidelines equally shows that the document fails to meet up with the tetrad keys areas where electronic banking may have reg ulatory impact changingthe traditional lines upon which existing regulatory structure are laid handing concerns about existing public policy issues changing the natural and scope of existing risks and rebalancing regulatory rules and industry discretion Again some important recommendation of the Technical committee that gave rise to the adoption of the guidelines was paragraph 6.1 of the committee reports which among others recommended that all banks intending to offer transaction service o the internet other e-banking product should obtain an approval in principle from CBN former to commencing these service.Part of the criticism is that the recent guidelines are confident of cons fosterage the practice and development of Electronic Banking Nigeria. One of such for instance is the requirement on electronic banking product development while acknowledgement that the existing regulations would apply wholly on emphasized that only banks section 4.2 of the guidelines emphasized that only banks which are licensed supervised and with physical presence in Nigeria are permitted to offer electronic banking service in Nigeria and that virtual banks are not to be allowed the guidelines also gives indication that the products services can only be offered to residents of Nigeria with a verifiable address with the geography boundary of Nigeria any person resident permit or other legal residency designation under the Nigeria immigrations any person know were in as a curriculumified person who neither is temporarily in Nigeria. The guidelines go further to indicate that the e-banking service should be offered in Naira only and that where such a service is to be provided in foreign currency it should be to only the holders of ordinary domiciliary account and accommodate with all foreign exchange regulation on some other aspects, the guidelines have been criticized by unity bank executive and customers for not addressing adequately the critical issues concerning internet s ecurity it failed to explicitly recommend a standard that allows banks to examine in each individual financial institutions current network. In addition to this stray of criticisms the workability of proper internet framework is also queried amidst the poor state of basic information technological cornerstone in the country. This is essentially necessary since electronic Banking generally relies on the existence of adequate useable infrastructure like telecommunication and power to function effective through littlesuccess has been recorded the supply of these requisite facilities is very erratic in the Nigeria case. Were they exist high cost of acquisition and maintenance tend to deny a greater percentage of the nation access to them the case of internet access is a glaring one where majority of the citizen rely solo on the services of commercial cyber cafes to the E- Banking Guidelines to provide procedures not only for banks investment in internet facilities but also in prom oting customers access to such. Unfortunate no(prenominal) of such is contained in the document.Prior to the merger, each of the four banks maintained a unique brand observable areas of coverage an easily identified pointedness of attitude and competencies in various areas of the banking service and a fair share of the market.Technology is undoubtedly a very important tool of every banks competitive strategy. It had pull the line between success and failure. The deployment of Banks, web enable new generation enterprise banking solution has enable UNITY BANK to offer its customers banking service at their door step. The bank runs on a completely centralized system with BANKS (Version 6.2) as the main Banking Application the Banks innovation technology driven product are product are central and they have pioneers in the area of e-banking in Nigeria.2.5.3ELECTRONIC BANKING PROFITABILITY AND EFFICIENCY commercial message banks assaulted by the rouseure of globalization competition from non-banking news ways to add value to the service the question what drives performance? Is at the top in understanding superior performance and hence striving for it authentic research effort have gone into addressing this questions offset from the strategic level and going down to useable details. A key study bench scoring the strategies of leading retail banks and (vander Velde 1992) This study is based on the opinions of head of retails banks at all us commercial banks established the linkage between marking operations organizing excellence this finding lead to the formulation of the service management strategy encapsulated in the trail operational capabilities service quality performance capability servicequality performance (-SQ-P) (foth and Iackson 1995) the C-SQ-P trail is in turn a focused view of the service profit chain described by (heskettet all 1994) based on their synopsis of successful service organizations.2.5.4BANK customer RELATIONSHIPBank customer relat ionship is just a special contract were a person entries valuable items with another person with an intention that such items shall be retrieved on demand from the keeper by the person who is entrusted with above mentioned valuable items shall be retrieved on demand from the keeper by the person who so entrust thus the banker is the one who is entrusted with above mentioned valuable items while the person who entrust the items a view to retrieving it on demand is called the proxy. The banker too is under obligation to pay so long the proxy is dully authorized by the customers. The relationship is also fiducially. The terms and condition governing the relationship should not be leaked to a third party particularly by the bankers, Also items kept should not be released to a third party without due authorization by the customer.2.6OPERATIONAL OF FINANCIAL INSTITUTIONFinancial institution provide service as intermediaries of the capital and debt markets, they are responsible for transf erring funds from investor to companies in need of those funds financial institutions facilitate the flow of money through the economy to do so, saving are pooled to mitigate develop revenue. Should the yield curve become inverse deal in this arena will offer additional fee generating services including securities underwriting and prime procreate.CHAPTER THREE search METHODOLOGY3.1INTRODUCTIONThis chapter describes the techniques and procedure used by the research in conditioning the study and accumulating the data for the state of thestudy througth sampling techniques Sample size source of data method collection and method of data analysis and testing hypothesis3.2POPULATION OF STUDYThe race to be used in this study covers all the 40credit officers of Unity Banks plc The population selected was designed to obtain adequate and diverse views pertaining to the level and impact of electronic banking in Unity bank.3.3SAMPLING TECHNIQUESThe technique is used to ensure that all the seg ment of the population is included in the study3.4SAMPLING SIZEThe sampling size to be used by the researchers in this study constitute (40) Unity Bank officers3.5SOURCES OF infoThe researcher uses both the elementary and secondary data in the study. The primary data are collected by the researcher through the use of questionnaire while the secondary data are data collected from CBN electronic banking guideline annual report of Unity Banks Plc and CBN annual report e.t.c3.6METHOD OF DATA compendThe study used both descriptive and inferential statistics in analyzing the data Also primary frequency counts in percentage and the chi-square were used in the data analysis.3.6.1TEST OF HYPOTHESES AND INFERENCEThe Chi-square test was employed by the researcher to test the significance of the responses from the credit officers of Unity Bank plc ( answering) The Chi squarely test is performed by defining the numbers of case fully in each course of study. The formula for the Chi- Squar e is0O-e2eO = Number of observed case in formE = Number of expected cases in categoryK = Number of category Summation Runs from 1 =1 to 1 k3.6.2DECISION RULE AND billA set of decision rule is the verbal equivalent of a graphical decisions tree, which specifies class membership based on a hierarchical range of (Contingent) decisions. Each rule in a the form of a Horn clause where in class membership is implied by a conjunction of point observations.CHAPTER FOURDATA ANALYSIS AND DISCUSSION FINDINGS4.1A total of 40 questionnaires were distributed to the various credit officers of the unity bank plc in Lagos state after the questionnaires were filled by the respondents and collected back they were screened a sorted out by the researcher the detail of of the returned questionnaires shows that out of 40 sent out,only 35 were completed. Hence 87.5% of the respondent returned their questionnaires. 4.2PRESENTATION AND ANALYSIS OF DATA4.2.1 strength OF responderThe researcher was able to meet with the respondent to know their level of reservation, the able beneath shows their different qualification and their response. accede 4.1 Qualification of respondent s selection RESPONDENT component partOND 5 14 3HND 9 25 7BSC 14 40M.SC / MBA 7 20PHD 00 integrality 35 point in time Celsius reference points field conform to, 2013 40mesa 4.1 shows the number of respondents by qualifications. The data collected indicated that 14 or 40% of respondents are B.sc Holder, 9 or 25.7% are HND holders, while 7 or 20% are master holders and non among have PHD. Therefore it could be inferred that majority of the credit are B.sc Holders 4.2.2WORKING EXPERIENCEThe research was able to meet with different respondent to know their years experience with unity bank plc. dishearten 4.2 years of Experience with unity bank plc. alternate(a) RESPONDENT PERCENTAGE1-5 years 8 22.96-10 years 10 28.611-15 years 9 25.716-20 years 6 17.121 years and above 2 57TOTAL 35 ampere-second themes field survey 2013 circumvent 4.2 shows how long the respondents have been working with bank form the data collected it could be seen that 12 or 40% of respondents have spent between 1-5 years working with the bank, while 16-20 years and 2 or 25.7% between 11-15 years 6 or 17.1% between 16-20 years and 2 or 5.7% for more than 21 years. In view of this fact it could be deducted from the analyzed data in table 2 that 77.1% of the respondent have spent appreciable stream of 5 years and above working in the bank.4.2.3CADRE OF RESPODENTSALTERNATIVE RESPONDENT PERCENTAGEJunior credit officer 14-40Senior credit officer 21-60 hail 35- ampere-second denotations field survey, 2013Table 4.3 shows that 21 or 61% of respondent are elderberry bush credit officers with the bank while 14 or 40% are junior credit officers. Therefore the bank senior credit officers are more than the junior ones4.2.4PROFESSIONAL QUALIFICATIONThe respondents were asked about their professional qualifications and their responses were presented belowTable 4.4 professional QualificationALTERNATIVE RESPONDENT PERCENTAGEAssociated rent Accountant (ACA) 16 45.7Chartered Institute of Bankers of Nigeria (CIBN) 15 42.9Certified Auditor 2 5.7Certified information System 2 5.7 marrow 35 100Sources field survey, 2013 42Table 4.4 shows that 16 or 45.7% respondent are members of Chartered Accountant on 7% Nigeria, 15 or 42.9% of the respondent are professional bankers and 2 both 2 or 5.57% are for certified auditor and certified information system respectively. Therefore most workers in the bank are professional and such one would expect quality services and information from them4.2.4DEPARTMENT OF RESPONDENTSThe respondent were asked of their incision are from different department and their responses were presented below. Table 4.5 subdivision of RespondentALTERNATIVE RESPONDENTS PERCENTAGEHuman pick 3 8 6Cleaning and change Management 13 37.1Business Development 25.7 culture Technology 12.9Credit and Ma king 16 45.7 get 35 100Source cogitation check, 2010Table 4.5 indicate that 3 or 8.6 of the respondents are the human resources department 13 or 37% unclutter and cash management 2 or 5.7 to business development while 1 or 2.7% of the respondents are information. Technology department and 16 or 45.7% of the remain are in credit and merchandising Therefore, it could be deduced from the data analyzed above that credit and marketing department has the high number of staff as such the bank will always strive to gainthe larger share of market share.4.2.6THREAT TO ELECTRONIC BANKSThe respondents were asked of the terror involves in electronic banking and their responses were presented below.Table 4,6 Threat to Electronic BankingALTERNATIVE RESPONDENTS PERCENTAGEAdequate Security 00 court-ordered threat 00ATM Found 00Poor communication link 00All of the above 35 0Total 35 100Source Field Survey, 2010Table 4.6 show that all respondents i.e 35 or 100% of the respondents were of the gr ant opinion that the bank place more emphasis in all the electronic banking threat to determine its enduringness. 4.2.7THREAT ASSESSMENTThe respondents were asked about their sagacity of threat involved in electronic banking and their responses were presented below Table 4.7 threat AssessmentALTERNATIVE RESPONDENT PERCENTAGETo a high extent 0 0To a moderate extent 27 77.1To a lower extent 6 17.1 44No respond 25.7Total 35 100Source Field Survey, 2010On the judgment of the Unity Bank Electronic Banking System, 27 or 77.1% of the respondent were 6 or 17.1 low and 2 or 5.7% sow no respond and more respondent with opined of high. Therefore based in the entropy collected, it shows that the bank has low incidence of threat in electronic Banking System.4.2.8RESPONDENT ASSESSMENT OF UNITY BANKS ELECTRONIC BANKING SYSTEM The respondents were asked of the respectment of Unity Bank plc Electronic Unity Bank and their responses were presented below Table 4.8 Unity Bank Electronic SystemALTE RNATIVE RESPONDENT PERCENTAGE sharp 5 14.3Very candid 27 77.1Good 3 8.6Fair 00Poor 00Total 35 100Source field Survey, 2010Table 4.8 shows the prizement of electronic banking system of Unity Bank 27 or 77.15 of the respondents have the opinion that they are very good while 5 or 14.3% sensitive and 3 or 8.6 considered it as a good and none of the respondent opined that it is either fair or poor. 4.2.9INFORMATION TECHNOLOGY TRAINING PROGRAMthe researcher was able to ascertain the level of information technology training program in Unity Bank plc and the responses are shown belowtable 4.9 IT programALTERNATIVE RESPONDENTS PERCENTAGEpowerfully hold 5 14.3agree 26 74.2 open(a) 3 8.6differ 1 2.9 potently Disagree 00Total 35 100Source Field Survey 2010On the assessment of training development program for Unity Bank Offecers the table 9 show that 26 or 74.2% of the respondents were of the agree opinion, 5 or 14.3% powerfully agree 3 or 8.6% undecided and 1 or 2.9% discord and none res pondent opened on potently disagree therefore the bank have information training development programs respondent were of the agree opinion. 4.2.10LEVEL OF ELECTRONIC BANKINGThe respondent were asked about the level of electronic banking and response is shown in table 4.10 Table 4.10 level of electronic bankingALTERNATIVE RESPONDENT PERCENTAGE potently hold 11 31.4 46Agreed 22 62.9Undecided 00powerfully disagree 00Total 35 100Source Field Survey 2010Table 4.10 shows that 22 or 62.9% of respondent were of the agree opinion that electronic banking system has make banking transaction more easier, 11 or 31 45% strongly agree while 2 or 5.7% were undecided and none of the respondent is either of the disagree or strongly disagree opinion. From the data, it indicates that the banking transaction has been made easier with the introduction of electronic banking.4.2.11IMPROVEMENT OF CUSTOMERS SATISFACTIONThe respondent were asked about the level of bliss derived from electronic banking and their response is show in table 4.11 below Table 4.11 customers satisfaction improvementALTERNATIVE RESPONDENTS PERCENTAGEStrongly agreed 13 37.1Agreed 21 60Undecided 12.9Disagree 00Strongly disagree 00Total 35 100Source Field survey, 2010 47Table 4.11 shows that 21 or 60% of the respondent were of the agree opinion that electronic banking have improve customers satisfaction 13 or 37.1% strongly agree while 10 or 2.9% undecided and non respondent disagree, therefore, agree opinion having higher percentage shows that electronic banking has very shows that electronic banking has really improved customers satisfaction.4.3TEST OF HYPOTHESIS4.3.1HYPOTHESIS ONEElectronic Banking does not have prospect of electronic bank in Unity Bank Nig, Plc Table 4.12 Chi- Square table on the prospect of electronic banking in Unity Bank Respondents view O Ei (O E) Strongly agree 1578649.14Agree 167981 11.57Undecided 27-525 3.57Disagree 17-636 5.14Strongly disagree 17-636 5.14Total 353550242 34.56Sou rce computer from info 2010Therefore Z2(Chi-Square) Value Calculator is 34.56 the course of emancipation K-L, 5-1 = 4 from the Chi-Square rule Table x 224 0.05 = 9.4877Therefore x2Calculated = 34.5,6X2Tabulated = 9.4877 48 end rule Since x2Calculated is greater than x2Tabulated (34.56779.4877) at 5% confidence level and 4 degree of independence the first nul hypothesis which sate that electronic Banking compound Unity Bank efficiency is accepted. 4.3.2HYPOTHESIS TWOElectronic banking does not have impact on the overall performance of the bank Table 4.13 Chi-Square table o the overall performance of the Bank Respondent view O Ei Oi-Ei (Oi-Ei) Strongly agree 13 7 6 365.14 Agree 167981 11.57Undecided 27-5 25 3,57Disagree 27-5 25 3.57Strongly Disagree 17-6 36 5.14Total 35 35 0 171 28.99Source Computer from Data 2010Therefore Z2(Chi-Square) value calculated is 28.99The stagecoach of freedom K 1,5- 1= 4 using the statistical table to find the value of Z24 0.05 the result is = 9.4 877Therefore x2Calculator = 28.99X2Tabulation = 9.4877 conclusion rule Since x2Calculated is greater than x2Tabulation (28.9979.4877) at 5% confidence level and 4 degree of freedom the second null hypothesis is jilted and 49 the alternative hypothesis which start that Unity Bank Plc Electronic banking have impact on the overall performance of the banks is accepted.4.3.3HYPOTHESIS THEETable 4.14 Chi Square table on the fortune of Unity BankRespondent view Oi Ei Oi Ei ( Oi Ei)Strongly Agree 17 7 10 100 14.28Agree 13 7 6 36 5.14Undecided 37 4 162.28Disagree 2 7 5 25 3.57Strongly Disagree 07 -7 49 7Total 35 35 0 226 32.24Source Computed from Data 2019(Chi Square) Value Calculated is 32 .27 the degree of freedom K-1, 5-1 = 4 apply the Statistical table to find the value of Z24 0.05 the result is = 9.4877 superman not comply with the CBN electronic Banking GuidelineTable 4.16 Chi Square Table o the CBN Electronic Banking Guidelines Respondents view Oi Ei Oi Ei ( Oi Ei)Strongly A gree 19 7 12 144 20.57Agree 14 77 49 7Undecided 07 7 49 5.14Strongly computed from Data 2010Therefore Z2(Chi Square ) value calculated is 44.85 the degree of freedom k-1, 5-1 = 4 Using the statistical table to find the value Z2 4 0.05 the result is = 9.4877 Therefore x2Calculated = 44.85X2Tabulation = 9.4877 52Decision rule = since X2Calculator is greater than X2Tabulated (44.857 9.4877) at 5% confidence level and 4 degree of freedom the second null hypothesis is jilted and the alternative hypothesis which started that Unity Bank Electronic Banking Guidelines comply with CBN electronic banking Guideline is accepted. 4.3.5DISCUSSION OF FINDINGSFrom the above analysis it is seen that in hypothesis one, you can see that respondents agreed that electronic banking does not have prospect in Unity Bank In hypothesis we can also see that respondent agreed that electronic banking does not enhance the fortune of Unity Bank Hypothesis four shows that respondents strongly agreed that the Uni ty Bank Electronic Banking does not improve its bank customer relationship hypothesis Five shows that respondents strongly agree that Unity Bank electronic comply with the CNB Electronic Banking Guideline.CHAPTER FIVESUMMARY, CONCLUSION AND RECOMMENDATION5.1 synopsisThe study was carried out in order to assess the impact of electronic banking system in Unity Bank. The general introduction aspect shade more light on the essential of electronic banking. some literature and schoolman publication from different authors in publication from different authors in electronic banking product emerging issues in electronic. In the cause of this research the research was able to find out that origin of electronic banking system which started in Nigeria in 1952 Also the prospect of electronic banking was looked into critically electronic banking improve the fortune of Unity Banks this was achieved by adopting the CBN banking guidelines5.2CONCLUSIONBased I the summary of the major finding the f ollowing conclusions are draw 1. The adoption of electronic banking has enhanced Unity Bank efficient by making it more productive and effectives 2. Electronic Banking also has a strong impact on the overall banking performance by making workers performance more effective and efficiency. 3. The adoption of electronic banking gas enhanced the fortune of the bank this is achieved through bank charges cheque withdrawal slip and withdrawal charges. 4. The electronic banking has improved the bank customer relationship by rendering effective service throughout the week customers can now have access to their account outside working hours to make withdrawal to attend to their needs. 5. The electronic banking guidelines introduces by CBN strongly helps in effective electronic banking system. Withdrawal can be made anywhere at any time and using any bank ATM machine customer cannot withdraw more than some certain amount to allowed other customers have access to the cash and money can be trans fer from one place to another through electronic means. In general conclusion the electronic banking has made banking transaction to be easier by bringing service closer to the customers5.3RECOMMENDATIONSIn order to give the growing trends of information and communicationtechnology (ICT) which involves net banking and e-commerce in banks a vision in the right directions, the following strategies are recommended for further following up 1. The banks moldiness be focused in teams of their needs and using the right technology to achieve goals rather than accruing technology of internet banking because other banks have it 2. Government elaborateness in ensuring focused telecommunication industry must be visible to reduce or draw off avoidable costs of implementing e-commerce and internet banking 3. Regulatory authorities like CBN (Central Bank of Nigeria) must stipulate standard for the banks to follow to avoid making Nigeria Banking Sector a dumping ground for the outdated technologi cal infrastructure.REFERENCESAmedu, U.M (2005) Domestic electronic payment in Nigeria The challenges, Central Bank of Nigeria Bullion Vol, 29 No1, January/March.Bank for international settlements (2001) committee on payment and settlement system Survey of electronic money development prepared by the committee on payment and settlement system of the Central Banks of the Group of Ten Countries November.Beerentsen, A. (1998) financial policy implication of Digital Money Kyklos Vol. SI. PP 89 117berry M.J.A Linoff, G.S (1999) Mastering Data mining the Art and science of customers relationship managing, New York John Wily & Sons. PP. 57 61 Central Bank of Nigeria (2003) report of the technical Committee on electronic Banking , FebruaryCohen, Benjamin J. (2001) Electronic Money New Day or fictive Dawn? Review of international polical Economy Vol. 8. PP 197-225 Connel F. and Salen M.N (2004) half-dozen puzzles in electronic Money and Banking IMF working paper IMF institute. Vol. 19. Feb ruary. Davenport T.H (1993) process innovation Reengineering work through information technology Boston Harvard Business School press pp. 30 35. Financial standard Newspaper (2006) Vol 7 No. 28 April, pp3. Freedom C. (2000) monetary policy implementation past, present, and Future will Electronic Money Lead to the Eventual Demise of CentralBanking? international Finance Vol. 3, No. pp. 211 27 Friedman B. (1999). The future of Monetary Policy The Central Bank as an troops with Only a Signal Corps? world(prenominal) Financial, Vol. 2. No. 3 pp. 321 38. Goodhart Charles A.E (2000) can Central Bank Survive the IT Revolution? International Finance Vol. 3, No. 2 pp. 189 209 Hackathorn. R (2003) Factor for Implementing Active Data warehousing datawarehouse. Com. Halleiner. E (1998) Electronic Money A Challenge to the Sovereign state? Journal of international Affairs, Vol. 51, 387 400. Heilinger. M. Bingerhut. S. (2002) Business Activity Monitoring EAI meets Data computer storage EA I Journal. July, pp 18 21. King M. (1999) Challenges for monetary policyNew and Old Bank of England Quarterly Bulletin November pp 307 415 Koutsoyiannis A. (1991) speculation of Econometric Hampshire Macmillan Limited. Lee B. and Longe Akindemowo O. (1999) Regulatory issues in Electronic Money A Legel Economics Analysis, Netnomics, Vol. 1, pp 53 70. concomitantDepartment of Banking and finance,Osun State Polytechnic Iree Osun State, NigeriaMay 14, 2013 dear Respondent,I am an HND student in the above name Department and institution presently conducting a research on The Impact of Electronic Banking in Nigeria Banking System (Critical Appraisal of Unity Bank Plc) in partial fulfillment of the requirement for the award of HND. The finding are Strictly to be used for academic purpose only. Thank you sparing your time to recruit in the studyN.BPlease tick in the appropriate box provided to indicate your answers. 1. What is your academic qualification?OND HND B.sc M.sc/MB A PHD 2. How long have your been in the service of Unity Bank Plc? 1-5 years 6-10 years 11-15 years 16-20 years 21 years above 3. Which category of cellular phone do you belong?Junior Credit Officer Senior Credit Officer 4. Which of these department do you have?ACA CIBN Certified Auditor Certified development System 5. Which of these department do you belong to?HR Clearing Cash Manager Business Development Information Technology Credit and Marketing 6. Which category of threat does Unity Bank places more belief? Adequate security Legal Threat ATM fraud risk poor 7. How can you assess the incidence threat of Unity Bank electronic bank system? High Low take hold 8. How can you assess the overall performances of Unity Bank electronic Banking? System Excellent Very Good Fair Poor 9. Unity Bank Plc has training program on information technology for its staff.10. unveiling of electronic banking has eased banking transaction11. The in troduction of electronic banking has improved customer satisfaction.12. Electronic banking hence its effectiveness and efficiency Unity Bank.13. Unity Bank Plc electronic banking have impact of its overall performance of the bank14. Adoption of electronic banking would enhance the fortune of the bank.15. Unity Bank electronic banking improves its bank customers relationship.16. The bank electronic banking guidelines comply with CBN electronic banking guidelines.